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    Feature · WhatsApp

    WhatsApp Reminders for Dental Clinics

    Appointment confirmations, reminders, and invoices sent automatically over the official WhatsApp Business API — the channel patients actually read, instead of SMS most people ignore.

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    What Gets Sent, and When

    Booking confirmation

    The moment an appointment is booked, the patient gets a WhatsApp confirmation with the clinic and appointment details.

    Appointment reminder

    An automated reminder ahead of the visit, reducing no-shows without front-desk staff having to call each patient manually.

    Invoice / payment notification

    Once a bill or a payment installment is generated, the invoice is sent straight to the patient's WhatsApp.

    Clinic-side notifications

    Admin staff can also be notified on WhatsApp when a new appointment is booked.

    Templates, Consent, and the 24-Hour Rule

    Dantara sends notifications as pre-approved WhatsApp message templates through the official Business API via Twilio — this is what allows confirmations, reminders, and invoices to reach a patient at any time, not just after they've messaged first. Freeform, non-template messages are subject to WhatsApp's own 24-hour customer-service window, which applies to any business on the platform, not just Dantara.

    Each notification type — registration welcome, appointment confirmation, appointment reminder — can be switched off per clinic, so a practice keeps control over what's sent to its patients.

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    Book a walkthrough of confirmations, reminders, and invoice delivery over WhatsApp.

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    Frequently Asked Questions

    Does Dantara use official WhatsApp Business API, or a workaround?
    Official WhatsApp Business API messaging via Twilio, using approved message templates for notifications like appointment confirmations, reminders, and invoices.
    What's the difference between a template message and a freeform message?
    Template messages (confirmations, reminders, approved invoice notices) can be sent anytime and are what Dantara uses for automated notifications. Freeform messages can only be sent if the patient has messaged your WhatsApp number in the last 24 hours — this is a WhatsApp platform rule, not a Dantara limitation, so certain manual messages fall back to that window.
    Can a clinic turn specific WhatsApp notifications off?
    Yes — registration welcome messages, appointment confirmations, and appointment reminders can each be disabled per clinic if a practice doesn't want them sent automatically.
    What gets sent over WhatsApp automatically?
    Appointment confirmations when a booking is made, reminders ahead of the visit, and invoices/payment notifications once a bill is generated — each sent to the patient's registered contact number.
    Does the clinic's own team also get notified?
    Yes — clinic admins can also receive a WhatsApp notification when a new appointment is booked, so front-desk staff aren't relying solely on checking the calendar.